In most cases remote access to your ]po[ server is a prerequisite to obtain obtain Professional Support.
Here's what is required by the ]po[ Technical Staff to perform support services in the most efficient manner:
a) Access to ]po[ through SSH protocol (default port is 22, any other port is fine)
b) Access to ]po[ through HTTP/HTTPS protocol (default port is 80/443, any other port is fine
Besides support can be also provided through Remote Desktop applications such as:
Please note that application is more cumbersome and less efficient then access using the above mentioned protocols.
If a VPN is required, any effort to install and maintain the VPN connection will be charged to the customer.
Access to the ]po[ CVS repository at cvs.project-open.net:2401 (Port: 2401) from the server ]po[ is installed on can be regarded as mandatory.