PMA Provider Maintenance
Provider management ensures the overall availability of external providers and that provider data is always up-to-date.
Process Activities
- Contact providers frequently for status updates
- Maintain provider data
- Negotiate and maintain written agreements with providers
- Manage reviews and other feedback for providers
- Attract new providers to company
Process Input
Process Output
- New/updated provider data and agreements
- History of provider involvement (worked in which client/projects)
Process Support
- Provider Self Service - ]po[ allows providers to register themselves and provide information about skill sets and other relevant data
- Unified HR Record - ]po[ provides all available information about a provider
- File Storage - Allows storing agreements with providers and other electronic documents
- Simple Surveys - This package allows to create surveys for feedback processes.
Process Performance Indicators
- Ratio provider vs. internal employees
- Average costs of providers
- Quality of services provided