PMA Provider Maintenance

Provider management ensures the overall availability of external providers and that provider data is always up-to-date.


Process Activities

  • Contact providers frequently for status updates
  • Maintain provider data
  • Negotiate and maintain written agreements with providers
  • Manage reviews and other feedback for providers 
  • Attract new providers to company

Process Input

  • Provider pool

Process Output

  • New/updated provider data and agreements
  • History of provider involvement (worked in which client/projects)

Process Support

  • Provider Self Service - ]po[ allows providers to register themselves and provide information about skill sets and other relevant data
  • Unified HR Record - ]po[ provides all available information about a provider
  • File Storage - Allows storing agreements with providers and other electronic documents
  • Simple Surveys - This package allows to create surveys for feedback processes.


Process Performance Indicators

  • Ratio provider vs. internal employees
  • Average costs of providers
  • Quality of services provided 
  Contact Us
  Project Open Business Solutions S.L.

Calle Aprestadora 19, 12o-2a

08902 Hospitalet de Llobregat (Barcelona)


 Tel Europe: +34 609 953 751
 Tel US: +1 415 200 2465