ITSM Problem Management
(Please click on the hexagons for more information)
The goal of 'Problem Management' is to resolve cause of incidents and to prevent their recurrence.
- Person in charge diagnoses incident and possible root causes
- Person in charge takes measures to prevent recurrence of incident.
Process Support by ]po[
The following ]po[ packages provide support for this process:
Process Performance Indicators
- Number of recurrences of incident