ITSM Problem Management

(Please click on the hexagons for more information)

The goal of 'Problem Management' is to resolve cause of incidents and to prevent their recurrence.

Process Activities

  • Person in charge diagnoses incident and possible root causes
  • Person in charge takes measures to prevent recurrence of incident.

Process Input


Process Output 


Process Support by ]po[

The following ]po[ packages provide support for this process:


Process Performance Indicators

  • Number of recurrences of incident
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