ITSM Problem Management

SLA Management (ITSM/ITIL) Help Desk/ Service Desk Configuration Manageent (ITSM/ITIL) Release Management (ITSM/ITIL) Customer Portal Change Management (ITSM/ITIL) Problem Management (ITSM/ITIL) Incident Management (ITSM/ITIL) ITSM Module

(Please click on the hexagons for more information)


The goal of 'Problem Management' is to resolve cause of incidents and to prevent their recurrence.

Process Activities

  • Person in charge diagnoses incident and possible root causes
  • Person in charge takes measures to prevent recurrence of incident.
 

Process Input

 


Process Output 


 

Process Support by ]po[

 

 The following ]po[ packages provide support for this process:

  

Process Performance Indicators

  • Number of recurrences of incident
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