The tables below implement a generic helpdesk and extensions for IT services managemen (ITSM).
Table |
Cols |
Rows |
Description |
---|---|---|---|
[feature_request_wf_cases] |
1 |
5 |
|
[im_conf_item_project_rels] |
2 |
1 |
Relationship between projects and configuration items. |
[im_conf_items] |
34 |
47 |
Configuration items (or: inventory items) represent physical hardware, hardware components and software components of relevance for the operations of an IT organization. |
[im_release_items] |
3 |
2 |
[Release item] object represent a relationship between a "release project" (project of type "Release Project") and a number of other project, timesheet tasks and tickets, representing the release items to be included in the release project. |
[im_ticket_ticket_rels] |
2 |
0 |
A relationship between tickets, indicating that one ticket has been created based on the other ticket. This is used to model Problem Tickets being created based on Incident Tickets. |
[im_tickets] |
30 |
20 |
Tickets are a sub-type of projects, representing tasks in a helpdesk. |
[ticket_generic_wf_cases] |
1 |
2 |
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