OpenACS Bug Tracker

The bug-tracker will be a software tool for tracking bugs and feature requests for software projects. It will be based on the existing SDM (don't throw a good thing out), but it will also incorporate great ideas from BugZilla,, and FogBUGZ.

Warning: This package is outdated and replaced by intranet-helpdesk


Scenario 1: Tom finds a bug

Tom is using the software and it's not behaving like he thought it would. He visits the bug-tracker and is greeted with a list of known bugs in his version of the software (he's previously told the bug-tracker what version he's using, and this version is being shown clearly on each page, along with what version is the latest released version, and which is the current development version). (Had he had any bugs assigned to him, he would've been greeted with the list of bugs assigned to him instead.) He drills down the list of known bugs by clicking on the name of the component that's causing him trouble. Nope, still not there. He clicks the "new bug" link and enters the info on the new bug: What he did, what he expected to happen, what happened instead. His version and the component has already been filled in. He can upload a file right here, and he can also upload more files later. There's a checkbox letting Tom choose whether to get email alerts on all activity on this bug.

Scenario 2: Jack maintains a package

Jack gets an email alert saying there's a new bug. He checks out the bug description in the email and decides that this is worth looking at. He visits the page, sets the priority to High, assigns it to one of his trusted slaves, and goes back to the beach.

Later, he visits bug-tracker, and is greeted with a list of bugs he's assigned to. Phew. Then he checks the activity report for the past week for the bugs he's the maintainer of, whether assigned to them or not, to see if bugs are getting closed or if they're piling up. He decides it's time to go squash some bugs. He goes back to the "my bugs" list, which is already sorted by priority, then user rating (user rating is going to be in a later version), then date of entry (descending). Clicks the first, fixes, then hits "Next", fixes, then hits "Next", fixes ...

Other Scenarios

  • Janis is looking at a CVS log entry, which contains a reference to ticket #819. She visits the bug-tracker for the project and enters the number in the "look up by #" input field to view the bug.

Differences from SDM

  • Different terminology: The bug-tracker will say "project" for the top-level, releasable chunk of code, what is now called a "package" in the SDM. The unit below that is today called a "module" in the SDM, but will be called a "component" in the bug-tracker. Why? Project definitely makes more sense than "package", especially given that package is also used about APM packages. Maybe there's no good reason to change module to component, but component is what BugZilla uses, and it sounds more appropriate to me. Feedback is in order.
  • One SDM instance per project: The front page of the bug-tracker will show the list of open bugs for this project, not just a list of projects to choose from.
  • More status codes: A bug can be resolved in many ways: Not a bug, not reproducible, by design, etc.
  • More types of relationships between bugs: Duplicates, depends on/blocks, side-effect of fix to other bug (not in initial version)
  • Filters: Filters a' la FogBUGZ that lets you define and save your own views (deferred to a later version).
  • Estimates: Original estimate, latest estimate, time spent so far. (not in initial version)
  • Severity, type of ticket, and other status codes are fully configurable, and you can even add your own types of codes.

Deferred features

  • One system-wide "my tasks" list: We'll build a separate "task list" application at some later point, and see how the two should be naturally integrated.
  • Ratings: They're not really used today. When we do reintroduce them, we're going to make sure they have impact over how bugs are prioritized.
  • Custom-defined filters: We'll try to get the "engine" in place, but we won't bother with implementing the UI for defining new ones just now. Soon, though.
  • Patches: This is a must-have, but not for the initial release.
  • We're not going to use workflow. We want the UI to be just right, so we won't let workflow get in the way. We do want to use this bug-tracker as a prime driver for getting ACS workflow finsihed, the way it was originally intended to.
  • We're not going to let you define your own status, resolution, or other codes, because integrating custom codes with the UI is hard, and we emphasize usability over flexibility in this release.
  • We're not going to include triage (before-resolution) or QA (after-resolution) steps in the workflow.

Non goals

  • It's not going to be a general-purpose ticket-tracker. We'll write a separate instrument for that later, but hopefully we can reuse key ideas, and factor out some common underpinnings.

Page Flowchart

This is the pages there are and how they're related:

Bug-tracker page flowchart

Workflow (A Bug's Life)

We have separate STATUS and RESOLUTION codes. Possible STATUS codes are:
  • Open
  • Resolved
  • Closed
Here's what the workflow looks like in ACS Workflow Petri Net style:

Workflow for bug-tracker

We will not, in this version, bother with triage and QA steps. The submitter of a bug is also the person to close that bug. The maintainer of the project or component is the first assignee, and takes it from there. There is no unassigned state.

BugZilla has many more status codes. For example they have a confirmation step, in which it's checked that the bug is "a true bug". They have a status to say that the bug has been assigned. They have a special "reopened" step. And they have a "Verified" step, and only allow the bug in "Closed" when the release in which the bug has been fixed has actually shipped. We won't go there in this version of the bug-tracker.

The RESOLUTION code to one of the following:

  • Fixed
  • By design
  • Won't fix
  • Postponed
  • Duplicate
  • Not reproducable
Again, BugZilla is more rigorous than most: They have an "invalid" resolution step, with the comment "the problem described is not a bug". I don't think we need this -- if it's not a bug, tell us what it is: By design, not reproducable, or some other reason?

Other Bug Classifications

Type of bug (hard-coded)

  • Bug
  • Suggestion (coming from the outside)
  • To do (a developer to himself)

Severity (can be modified)

  • Critical
  • Major
  • Normal
  • Minor
  • Trivial
  • Enhancement

Priority (can be modified)

  • High
  • Medium
  • Low


Main Navigation

There's a navigation bar which is present on all pages in the bug-tracker, and contains links to:
  • List: Defaults to the last list shown this session, or to "My Bugs")
  • New Bug: Submit a new bug report
  • Search: Opens up a search form
  • Filters: Define filters
  • Patches: List patches, review and approve.
  • Prefs: User preferences, e.g. notification, etc.
  • Project admin: Setup the project (if you're an administrator)
  • Go to bug #

Index page: Ticket list


The index page of the package is the ticket list page. The ticket list page displays a list of tickets in a combination of Google style and webmail style, i.e., each bug is displayed like this:

  #1932. This is the bug summary line
Here's the more complete description, which can at times be very long, so it'll be abbreviated, cut off after a certain number of characters (HTML stripped ...
Component: Rendering engine - opened 3/15/2002
Priority: 1 - Must fix / Severity: 3 - major
Assigned to: Jack
OPEN (fix for version 4.5 (4/1/2002)) Est: 6 hrs

It's Google, because each bug takes up several lines, and information is shown "organically" for each bug. It's webmail, because each bug has a checkbox next to it, which can be used for bulk operations.

Tickets are shown 20/50/100/200 per page, and you can page browse through them like in a typical web mail interface.

Predefined filters include: "My bugs", "Open bugs in the current version", "All bugs in my version", "Open bugs that I'm the maintainer of", etc.

You can enter what version you're using, so that it defaults to that version when you're entering bugs and searching for known bugs. The version you've selected will be displayed very clearly on each page.

The ticket list page can be scoped to one component. The contents will look just the same and you can use the same filters, only everything will be scoped to the component you selected. When you submit a bug from inside a component level, the component name is already filled out and cannot be changed.

Enter New Ticket

View Ticket

When viewing a ticket, you have the usual webmail operators: First/Last/Next/Prev.

Upload Patch

Patch List


User Preferences

Project Administration

Define Filters

Package Documentation 

Package 'bug-tracker' is not installed on this server, so there is no documentation available.

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