In order to view and access ]project-open[ Financial Documents as a customer, the user needs to be registered
either as "Key Account" or the "Invoicing Contact" in the customer record.
Workflow
Step 1:
Client sends RFQ
System creates for each RFQ a project. If a RFQ contains more than one file, a main project is created and for each document transmitted a sub projects is created underneath it.
All PM's receive a notification in their WF Inbox, no email notifications are send out during this step to avoid "spaming" of PM
Step 2:
PM opens Workflow Panel from Workflow Inbox and reviews the project details
PM sets project type of the project and creates folder structure using the Admin link in the left sidebar
PM creates WF tasks and quotes. In case more than one document has been transmitted, a quote needs to be created for each document/sub project.
In a second step a quote needs to be created in the main project. This quote is an accumulation of all quotes created in sub projects. It can be easily created by using the link "Create Quote from Quote".
Only Quotes with status 'created' will be considered in the RFQ Portal. In order to create a Quote you don't want to make available to the client yet, set its status to other than 'created'.
Once the Quote has been created, PM confirms creation in Workflow Panel.
A notification will be send to the customer.
Step 3:
The customer accepts or rejects the quote from the RFQ Paenl on his HOME page
A notification is send out to the PM
Outlook for V1.1
Notifications
Send additional notification to user, confirming again all positions of the quote
Portals
The package could offer in future versions three portal pages:
Single page that accepts input from existing and new customers
http://[YOUR_SERVER]/intranet-customer-portal/index
Page for new customers
http://[YOUR_SERVER]/intranet-customer-portal/index-new-customers
Page for existing customers
http://[YOUR_SERVER]/intranet-customer-portal/index-existing-customers
These portals can be included using an "iframe" in any web page.
Testing "Alpha" version
To fix for V1.0:
Quote is already visible for client, even though PM has not yet marked WF Tasks as 'done'
Verify if RFQ date is shown correct in RFQ plugin
Check if user can cancel RFQ fixed
Check if user can reject quote ok (05. Sept. 2011)
Fix/include in V1.1:
Add column "Customer" in RFQ Portlet for PM's
Allow customer to delete single files he already uploaded
Portlet shows "FakePath" in File-Upload text box
RFQ Plugin conatins an empty row
Disallow entry for target language from keyboard
Space btw. icons accept/reject, add 'mouse over comments'