ITSM Problem Management

(Please click on the hexagons for more information)



The goal of 'Problem Management' is to resolve cause of incidents and to prevent their recurrence.

Process Activities

  • Person in charge diagnoses incident and possible root causes
  • Person in charge takes measures to prevent recurrence of incident.
 

Process Input

 


Process Output 

 

Process Support by ]po[

The following ]po[ packages provide support for this process:

  

Process Performance Indicators

  • Number of recurrences of incident
  Contact Us
  Project Open Business Solutions S.L.

Calle Aprestadora 19, 12o-2a

08902 Hospitalet de Llobregat (Barcelona)

Spain

 Tel Europe: +34 609 953 751
 Tel US: +1 415 200 2465
 Mail: info@project-open.com